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Email Bounce/Complaint Notifications

Bounce

You may receive a notification indicating that a bounce has occurred when sending emails via Tinsel CRM. A bounce indicates that there was an issue delivering the email to a recipient. Please see below for a list of bounce types:

  • Permanent: The system was unable to deliver an email to a recipient and will be unlikely to do so in the future.
  • Transient: The system was unable to deliver an email to a recipient due to a temporary issue (full mailbox, out-of-the-office response, etc.) and will most likely be able to do so after the issue is resolved.

Complaint

You may receive a notification indicating that a complaint has been received when sending emails via Tinsel CRM. A complaint indicates that a recipient’s ISP has detected an issue with the email. Please see below for a list of complaint types:

Note: A complaint does not necessarily indicate that you have done something wrong.

  • Abuse: Indicates unsolicited email or some other kind of email abuse.
  • Auth Failure: Email authentication failure report.
  • Fraud: Indicated some kind of fraud or phishing activity.
  • Not Spam: Indicates that the entity providing the report does not consider the message to be spam. This may be used to correct a message that was incorrectly tagged or categorized as spam.
  • Other: Indicates any other feedback that does not fit into other registered types.
  • Virus: Reports that a virus is found in the originating message.